Guide visitors in a professional, courteous, and informative manner at Whipple Creek, while being responsible for the safety and well-being of guests during tour operations. This position is responsible for all duties associated with tours: guide, open and close of building, cleaning site and gear, and fueling karts.
Dock Reps are responsible for meeting and providing introductory information to all arriving guests who are on scheduled tours. Applicants must have strong customer service skills and be capable of positively representing the company to cruise lines, partners and customers.
As an interpretive trail guide you will be an educator and entertainer who can enthusiastically provide information to our guests about the flora, fauna and history of Herring Cove and the surrounding area. Trail guides are expected to lead professional, informative tours in a variety of environments and potentially challenging conditions.
A Zipline Guide is responsible for instructing and leading participant groups through our zip-line course, working with another zipline guide. Applicants must have a strong risk management and customer service orientation. Qualified applicants will go through an extensive training program and must pass a written and on-the-job skill test and maintain those skills in a weekly skill test evaluation. Additional training is provided for any job functions as required.
Photograph all guests as they zip through on the last line. Edit crop and sell photos when time allows between tours. Assist store manager and clerk in the running of the store. Take photos on the course or as needed and time allows. Applicants should have knowledge of digital photography and some basic editing experience, be comfortable with cash handling and customer service.
The Retail Sales Clerk cordially greets the guests and helps them to find one of a kind souvenir to take home. Works at the cash register and uses the Clover Point of Sale software. Helps zipline guests at the photo counter with their zipline photos. Helps maintain the guest areas including restrooms as well as the general shopping areas. Applicants must have an outgoing personality and good customer service skills, be comfortable with handling cash and be able to understand POS system and be comfortable cross training as a barista at the coffee stand, located inside the store.
The CDL Driver Guide is responsible for the transportation of customers and crew in a safe and timely manner. Duties include a certain level of maintenance and cleaning. Commitment to safety, clean driving record and CDL License with passenger endorsement required. People skills are a must as drivers are required to provide narration. Training provided for qualified applicants.
The Driver Guide is responsible for the transportation of customers and crew in a safe and timely manner. Duties include a certain level of maintenance and cleaning. Commitment to safety and a clean driving record are required. People skills are a must as drivers are required to provide narration. Training provided for qualified applicants. Summary of Essential Job Functions
As the Dock Operations Manager, this position includes diligently answering telephones, assisting all customers, and providing coworkers / subordinates company product knowledge with effectiveness and efficiency. It also requires influencing others within the tour department to adhere to company procedures and requirements. This position requires the supervision of the dock operations supervisor, dock representatives, and assistance with driver guides. Overall, it is your responsibility to ensure the highest quality of customer service.
This position is responsible for all tour groups arriving back to their ship at the scheduled time. This individual works closely with the independent tour and dispatch desk. This job requires an individual who is organized, prompt, can multi-task, and has high energy and enjoys working with the public. This person is the last point of contact with the tour guests and will be responsible for making sure their transfers go smoothly.
Work in a place of great beauty photographing guests enjoying the ride of a lifetime. Utilize your photo skills to capture fun action shots of guests as they ride up in their Karts then walk around the group and capture stills and portrait shots. Get to see many people through a day and be a part of their Alaskan dream. You will ride out in your own Kart being prepared to spend the day photographing guests and the beauty of the inside passage.
The Operations Supervisor is responsible for the supervision of canopy course operations. This position requires strong understanding of and experience with canopy tour operations and training standards. Applicants must have risk management background. Qualified applicants will go through a training program and must pass written and on-the-job skill tests before hired.
As the tour manager, you are responsible for overall flight tour operations and communications with cruise lines and third-party partners by coordinating and managing allotments, product options and correspondence. The role requires you to follow and influence others within the tour department to adhere to company Safety Management Systems (SMS) procedures and requirements. Furthermore, the role includes hiring and managing the seasonal bear guides and drivers. Additional duties will include providing back-up services to the flight coordinator and customer service departments as needed.
The Barista position will contribute to the overall success of the Alaska Rainforest Sanctuary Cafe, by embracing the culture valued by ARS. The ideal candidate will provide excellent customer service, while providing quality beverages and products, and consistently maintaining a clean, engaging environment. As a Barista at the Alaska Rainforest Sanctuary, you are responsible for learning and executing Barista skills in a fast-paced environment while maintaining a calm, and friendly demeanor. This position requires an upbeat attitude and outgoing personality, have good customer service skills, and be comfortable cross training as a Retail Sales Clerk in the gift shop.
The Lead Barista position will contribute to the overall success of the Alaska Rainforest Sanctuary Cafe, by embracing the culture valued by ARS. The ideal candidate will have 1+ years experience as a Barista, able to lead and train baristas, provide excellent leadership skills, and excellent customer service skills. Assist the coffee shop manager in enforcing coffee shop operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, and consistently maintaining a clean, engaging environment. As a Lead Barista at the Alaska Rainforest Sanctuary, you are responsible for learning and executing Barista skills in a fast-paced environment while maintaining a calm, and friendly demeanor, while leading and training others to do the same. You must demonstrate knowledge of coffee equipment, products, and menu. This position requires an upbeat attitude and outgoing personality, and have good customer service skills.
We are seeking a dynamic and motivated individual to join our seasonal dock sales team. As dock sales, your primary responsibility will be to promote and sell day tours to cruise line guests on demand day of arrival. You will engage with customer, provide information about our tour offerings, and effectively communicate the unique selling points of each tour. You will work closely with our diverse operations teams to coordinate and confirm daily inventories and assist in the transition of the customer to our site. This is a commission-based position selling flightseeing, ziplines, adventure karts bear viewing and walking tours.
Kawanti Adventures and Taquan Air take you places you’ve only imagined. Live your dreams. Check us out and book your adventure today.
Kawanti Adventures and Taquan Air take you places you’ve only imagined. Live your dreams. Check us out and book your adventure today.
Kawanti Adventures and Taquan Air take you places you’ve only imagined. Live your dreams. Check us out and book your adventure today.
