3 weeks ago
Unfortunately I had a bad experience with the ATV tour. I was on a team trip with my work colleagues, and our ATV's sound system and bluetooth were broken (which we discovered after being assigned our vehicle), so that we couldn't connect our phones and play music. This is one of the highlights of the ATV tour. When I brought this to the attention of the leader, he expressed empathy but then refused to move us to a different ATV, even though there were a bunch ready to go - he said "it's too late, we have to start the tour". We then sat there for another 5 minutes doing nothing while the other groups were prepped before we all left. This left a bad taste in my mouth since this leader (a young guy) clearly didn't value our customer experience over the "efficiency" of the operation (the switch would have taken 90 seconds, and actually wouldn't have caused the group to leave any later since many others were far from ready). Sadly, I wouldn't return to do this tour again when back in Ketchikan.