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Ketchikan

Seasonal Adventure Kart Guide

Guide visitors in a professional, courteous, and informative manner at Whipple Creek, while being responsible for the safety and well-being of guests during tour operations. This position is responsible for all duties associated with tours: guide, open and close of building, cleaning site and gear, and fueling karts. 

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Ketchikan

Tour Sales Manager

Aggressive, high pressure sales person wanted to sell day tours to cruise ship passengers in Southeast Alaska. Previous sales experience required.

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Ketchikan

Seasonal Dock Operations Supervisor

The Dock Operations Supervisor is responsible for planning, organizing, managing, and coordination of daily tours and collection of services provided to cruise lines and other customers. This position serves as a liaison between the company and cruise lines as well as the transportation companies.

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Ketchikan

Seasonal Dock Operations Manager

As the Dock Operations Manager, this position includes diligently answering telephones, assisting all customers, and providing coworkers / subordinates company product knowledge with effectiveness and efficiency. It also requires influencing others within the tour department to adhere to company procedures and requirements. This position requires the supervision of the dock operations supervisor, dock representatives, and assistance with driver guides. Overall, it is your responsibility to ensure the highest quality of customer service.

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Ketchikan

Seasonal Transportation Coordinator

This position is responsible for all tour groups arriving back to their ship at the scheduled time. This individual works closely with the independent tour and dispatch desk. This job requires an individual who is organized, prompt, can multi-task, and has high energy and enjoys working with the public. This person is the last point of contact with the tour guests and will be responsible for making sure their transfers go smoothly.

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Ketchikan

Seasonal Tour Desk Dispatch

This position is responsible for smooth and efficient operation of the independent tour desk located at Alaska Rainforest Sanctuary, Herring Cove. This individual works closely with site managers, dock and dock-sales staff, and Herring Cove bus coordinator. This job requires an individual who is prompt, organized, can multi-task, has high energy, enjoys working with the public, and has excellent customer service skills.

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Ketchikan

Seasonal Retail Guide

The Retail Guide cordially greets the guests and helps them to find the items they are looking for. Works at the cash register and uses the Point of Sale software. Helps maintain the guest areas including, restrooms and snack booth as well as the general areas. Helps with making and maintaining snacks. Applicants must have an outgoing personality and good customer service skills, be comfortable with handling cash and be able to understand POS system.

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Ketchikan

Seasonal Adventure Karts Operations Manager

The Adventure Karts Operations Manager is responsible for overseeing all aspects of the Adventure Kart Expedition, tours and operations. The incumbent is responsible for supervision, performance and morale of all managers; program quality and development; record keeping for staff, as well as all equipment and facilities; and safety of staff and visitors. This position has the responsibility for direct hiring, training, and performance evaluations for all staff. Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment projections. Coordinate and participate in cruise line activities to market products and services.

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Juneau

Seasonal Dock Operations Lead

The Dock Operations Lead is responsible for planning, organizing, managing, and coordination of daily tours and collection of services provided to cruise lines and other customers. This position serves as the liaison between the company and cruise lines as well as the transportation companies. Applicants must have a tourism industry background with experience in financial transactions and customer service.

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Juneau

Seasonal Dock Representative

Dock Reps are responsible for meeting and directing arriving/departing guests to their tour. Qualified employee must possess the knowledge of the entire tour and able to explain all the facts to guest. Applicants must have strong customer service orientation and understanding of financial transactions. Represent company to cruise lines, groups and individual customers.

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Juneau

Seasonal Operations Manager

The Operations Manager in Juneau is responsible for the supervision of canopy operations including, but not limited to training, compliance of canopy guides, adherence to industry safety standards, maintenance of Canopy Course, and related administrative duties.

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Juneau

Seasonal Operations Supervisor

The Operations Supervisor is responsible for the supervision of canopy course operations. This position requires strong understanding of and experience with canopy tour operations and training standards. Applicants must have risk management background. Qualified applicants will go through a training program and must pass written and on-the-job skill tests before hired.

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Juneau

Seasonal Zipline Guide

A Zipline guide is responsible for instructing and leading participant groups onto zip course with another zipline guide. This position may require prior knowledge of climbing and rappelling, and applicants must have a strong risk management orientation. Qualified applicants will go through an extensive training program and must pass a written and on-the-job skill test. Additional training is provided for any job description changes once the initial training program is completed.

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Ketchikan

Seasonal Adventure Karts Operations Supervisor

The Operations Supervisor is responsible for the supervision of Adventure Karts operations. This position requires a strong understanding of and experience with tour operations and training standards. Applicants must have a risk management background.

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Ketchikan

Seasonal Dock Representative

Dock Reps are responsible for meeting and providing introductory information to all arriving guests who are on scheduled tours. Applicants must have strong customer service skills and be capable of positively representing the company to cruise lines, partners and customers.

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Ketchikan

Seasonal CDL Driver Guide

The CDL Driver Guide is responsible for the transportation of customers and crew in a safe and timely manner. Duties include a certain level of maintenance and cleaning. Commitment to safety, clean driving record and CDL License with passenger endorsement required. People skills are a must as drivers are required to provide narration. Training provided for qualified applicants.

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