The Managing Director will work with the senior leadership to develop and implement strategic initiatives to identify growth opportunities, decrease inherent risks, improve financial performance, customer satisfaction, experience, and quality while maintaining safe operations and a just culture. This position will help promote the company’s products and services, working closely with cruise line, industry partners, and independent sales channels to gain best in brand recognition, to improve revenue and operating income.
As the tour manager, you are responsible for overall flight tour operations and communications with cruise lines and third-party partners by coordinating and managing allotments, product options and correspondence. The role requires you to follow and influence others within the tour department to adhere to company Safety Management Systems (SMS) procedures and requirements. Furthermore, the role includes hiring and managing the seasonal bear guides and drivers. Additional duties will include providing back-up services to the flight coordinator and customer service departments as needed.